How Will My Order be Shipped?
All in-stock orders will ship within 48 hours of order approval. Standard delivery method is FEDEX Ground unless otherwise specified on your order. Expedited freight services are not available at this time. FOB St. Paul, MN.
Can I Place A Rush Order?
No rush orders are available from the store at this time.
How Do I Place A Special Or Custom Order?
You can place special orders by contacting Jill Oppolo. Email: firstname.lastname@example.org she can assist you with ideas, timing, logistics, etc.
Can I Place an International Order?
We ship products worldwide. International Orders are subject to a $15.00 US dollar document preparation fee in addition to the actual freight charges which are determined by weight and method of shipment. ALL International Orders must ship complete. You will be advised via email of inventory availability and estimated freight charges, you will need to approve freight charges in order for shipment to be authorized. International orders can be subject to duties and taxes which are the responsibility of the recipient. All international orders should include the recipient's telephone and fax numbers, country and city codes, and an email address.
How is My Personal Information Handled?
Brown & Bigelow is committed to safeguarding the privacy of our users, and the security of your credit card and other financial information.
We do not collect any personal information about you without your knowledge. Personal information is gathered when you register as a shopper on this site. You select your own Shopper Id, and your own password to protect your Id. Never share your Shopper ID or password with anyone.
You may update your Shopper information at any time, including your password, billing address and shipping address.
This information is used to process your orders, and store your order history. This information is never sold to anyone.
Selected information concerning your orders may be provided to ProMach personnel for support and administrative purposes, but only when authorized by appointed ProMach management personnel.
Brown & Bigelow reserves the right to change this policy without notice from time to time. Please check this information periodically to insure you are aware of the most current policy.